Return and Refund Policy

1. General Statement

At The Painter’s Trace, we aim to ensure a clear and respectful approach to ticketing and reservations. While most visits go as planned, we understand that adjustments may sometimes be needed.

2. Ticket Refund Eligibility

Refunds for general admission or program tickets may be requested only prior to the scheduled visit date. Requests made after the scheduled date are generally not eligible for a refund.

3. Group Booking Adjustments

Group reservations can be modified up to 48 hours before the visit. Adjustments after this window may be limited depending on availability and preparation already made.

4. Cancellation Requests

To cancel a booking, please contact our team via email or phone. Include your name, contact details, and the booking reference if available. Our team will confirm the status within one business day.

5. Missed Visits

If you are unable to attend your scheduled visit, we encourage you to contact us as early as possible. In certain cases, we may offer rescheduling instead of a refund.

6. Workshops and Lectures

Cancellations for paid programs (such as workshops or lectures) must be made at least 24 hours in advance for refund eligibility. Late cancellations are generally not refundable.

7. Gift Tickets or Promotions

Tickets purchased as part of a promotion or gift offering are non-refundable, but may sometimes be transferrable upon request, depending on availability.

8. Processing Time

Refunds are processed within 5–7 business days once confirmed. The method of refund will match the original payment method.

9. Non-Refundable Items

We do not provide refunds for merchandise, printed materials, or any on-site purchases.

10. Contact for All Requests

To request a cancellation, rescheduling, or refund, please contact:

Address: 1201 Mason St, San Francisco, CA 94108, USA

Phone: +1 415-474-1887

Email: [email protected]